Return & Refund Policy

Can I Return My Order?

Yes, at JessandCooper, you can return your order within 30 days of receipt if you are not satisfied with your purchase. However, the following conditions must be met:

1. The item must be returned in its original condition, including all components, accessories, and packaging.
2. The product must show only normal handling; damage due to improper use is not eligible for return.
3. Hygiene-sensitive products must be thoroughly cleaned before being returned, where returns are permitted for such products.
4. If the item is defective upon arrival, please report it to our customer service team as soon as possible.
5. The customer is responsible for return shipping costs for voluntary returns, except where otherwise required by applicable law.

We reserve the right to reject returns if items appear to be used, damaged, or do not meet our return conditions, subject to applicable consumer protection laws.

How to Return Your Order

If your order meets the return conditions, please follow these steps:

1. Send an email to contact@jessandcooper.com.
2. Include the following details:
   • Your order number
   • Reason for return
3. Wait for our customer service team to provide return instructions and the correct return address.
4. Package your item securely and ship it to the designated return address.

Important: Once we receive your return request, we will provide you with the correct return address. Please do not send returns to the sender's address or our general business address unless specifically instructed by our customer service team.

Returns must be sent to the address provided by our team.

Please note: Physical returns can generally only be processed after your package has been delivered.

It is generally not possible to recall or redirect a package while it is in transit. This does not affect any cancellation or withdrawal rights you may have under applicable law.

Order Cancellation Policy

Once an order has been placed, it is generally not possible to cancel or modify it through our standard fulfillment process.

This is because our fulfillment system is fully synchronized with our warehouse partners. The moment an order is confirmed, it is automatically transmitted to our logistics network for processing, packaging, and dispatch preparation.

Once this process has started, the order may not be interrupted or reversed manually.

We understand this may be inconvenient, but this system helps ensure that all inventory and tracking information remain accurate and traceable throughout the entire fulfillment process.

If you need to request a cancellation or modification, please contact our customer support team as soon as possible at contact@jessandcooper.com. We will review your request, although we cannot guarantee changes once processing has begun.

Nothing in this section limits any mandatory statutory cancellation or withdrawal rights.

Refunds

All returned items are first inspected by our team. Once your return has been received and inspected, we will notify you whether your refund has been approved.

Once approved, refunds may take up to 10 working days to be processed, subject to any shorter period required by applicable law.

Refunds will be issued using the original payment method, unless otherwise agreed.

Please note that your bank or payment provider may require additional time to display the refund in your account.

All returns must be sent to the designated return facility specified by our customer service team.

Return shipping costs are the responsibility of the customer for voluntary returns, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact our customer service team as soon as possible after delivery.

Please include your order number, a description of the issue, and, if available, photographs showing the problem.

Our team will review your request and assist you with an appropriate resolution in accordance with applicable consumer protection laws.

Contact Information

If you have any questions about returns, refunds, or order cancellations, please contact our customer service team using the information below:

Store Name: JessandCooper
Email: contact@jessandcooper.com
Phone: +1 (856) 406-2681
Business Address:
1075 N Ronald Reagan Blvd
Longwood, FL 32750
United States

Please note: This business address is not necessarily our return address. Please contact our customer service team before sending any return packages.

Thank you for shopping with JessandCooper. Your satisfaction is important to us, and we are always happy to assist you!